Emotional intelligence is an important factor used in team communication and conflict resolution. It allows nurse leaders to correlate team performance as the quality of the teamwork affects effectiveness and quality of care. When teams communicate effectively, members will tend to share information succinctly and openly, which aids in developing an interdisciplinary team (Farmer et al., 2020). In such an environment, patient care would be high, with minimal errors and low instances of team conflict. Teamwork and collaboration are inadequate in Vila health clinic, as evidenced by the communication among the workers. Emotional intelligence could help Christina communicate effectively with their colleagues for a better patient outcome.
Emotional intelligence has a great role in healthcare organizations as it affects patients’ quality and safety. The conversation between Christina and the two nurses has shown how poor communication can affect the team’s unity. Collaboration and teamwork are a feature of an effective team. All healthcare workers need comprehensive training on emotional intelligence to adopt a better communication culture that supports the success of better patient outcomes.
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