Conflicts are common in any organization with people of diverse opinions. The strategies taken in resolving conflicts play a significant role in developing a cohesive team that can drive an organization to the desired success (Vandergoot et al., 2018). Conflict resolution is, therefore, a means of finding a peaceful solution to issues affecting one or two parties with divergent opinions.
The healthcare setting is not an exception when it comes to conflicts. The pressure emanating from the work environment or situations might sometimes force a disagreement between two parties. Therefore, the purpose of this presentation is to discuss conflict resolution as seen on the issue at Vila health.
The incident at Vila health features Donald and Gabriela in an argument over the issue of preparing a bed space for a kid who did not make it from the chemical cloud. Donald is the ICU nurse, while Gabriela is the housekeeper. Donald feels that preparing the room was the role of the housekeeper, while Gabriela feels that she was not assigned that task and could not just perform a task not assigned by the supervisor. The issue gets worse by both parties express their annoyance with each other. Brittany, a surgical nurse, comes in to try to solve the issues but in vain.
The basis of the conflict between Donald and Gabriela is communication. The situation of the upsurge of patients caused by accidents has resulted in an increased speed of operation to save many lives (Vandergoot et al., 2018). In such cases, workers affected feel the pressure that could affect the teamwork and collaboration to meet the desired goal. However, in this case, both Donald and Gabriela lack the skill of cultural competence that could have allowed them to cooperate amidst the stressful situation. While Donald feels the need for each worker to go out of their assigned duties to save patients, Gabriela feels that her work must e assigned by her supervisor.
The communication between Donald and Gabriela did not avoid the 7Cs that could aid in approaching a conflict between two parties. The 7Cs violated in this scenario include commanding, comparing, condemning, challenging, and condescending (Wei et al., 2022). For instance, Donald commanded Gabriela to clean the room as soon as he knew she was from housekeeping. Gabriela commanded Donald to call someone else. Donald condemned Gabriela for picking up the linens instead of cleaning the room. Both were condescending when they called each other names. Donald was again condescending (and was comparing) when he indicated he was a nurse, not a housekeeper. Both challenged each other throughout the exchange.
Solution of conflicts in any setting starts from the communication strategies adopted by the parties involved or the leader tasked with the role of solving conflict between two parties. Such a leader must inculcate the right choice of words that would not make one party feel biased but allow each party to understand the need to work as a team. The leaders should be empathetic and not judgmental. The situation that Vila health is going through affects all the healthcare workers, and such might have affected the ability of the employees to communicate properly (Wei et al., 2022). The leader should as well avoid overacting even if they find one employee to because of the conflict. Again, the leader needs to focus on the feeling of both employees and be able to be in the situation of both parties to give an effective solution to the issue facing the two employees.
Communication plays an imperative role in the unity between two people. The employee working in a similar healthcare unit needs to develop a culture of communication that is bounding. Such communication styles aim to reduce the differences between employees and bind them to meet a common goal. The solution to issues affecting employees in the healthcare setting starts from the appreciation of the diverse nature of the workforce and incorporating the opinions of all employees to increase their relationship with the leaders and colleagues (Elmasry & Wang, 2021). A good relationship created between the employees and the leaders would reduce fear and promote conversation among employees that aid in solving and understanding various issues affecting the workforce.
The level of communication developed between colleagues and leaders results in the formation of a strong team geared towards meeting the common goal. A healthcare leader would find their leading roles effective when the team is united (Elmasry & Wang, 2021). However, they would find the task hectic when the team is not united. The communication strategies developed between a leader
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